Grand Cayman Customs launches new IT System
As announced previously, today (Wednesday, 1 November 2017) the Customs Department launched Phase 1 of its project to transition from its legacy IT Platforms to its enhanced IT Platforms.
Collector of Customs Charles Clifford said, “The transition will ultimately see the phasing out of the Customs Department’s legacy IT Platforms in favor of enhanced IT Platforms which are designed to ultimately deliver effective trade facilitation and exceptional customer service while maintaining effective border control protocols.”
Deputy Collector of Customs Kevin Walton, who has responsibility for the Customs Department’s Revenue Collection Portfolio, said, “Because this is a transition, those traders who may not be ready to use the new IT Platform which is being launched in Phase 1 today will have available to them our legacy IT Platforms which will remain live and available in order to facilitate a smooth transition within a reasonable period of time before the old systems are taken offline at the end of this year”
Collector Clifford advised that customers must come in to register on the new system in order to take advantage of it advances. Registration is necessary for compliance purposes. However, it is a one time registration and once you are registered on the new system you will be able to enter your declaration online from the comfort of your home or office. You will then receive an email from the Customs Department confirming receipt and advising that your declaration will be processed within 2 hours. Once your declaration is processed, you will receive a further email advising that your goods have been released and that you should come in to pay the duties and collect your goods or alternatively that your goods have been selected for inspection and you must come in to witness the inspection.