The Caribbean Customs Law Enforcement Council (CCLEC) with funding from the United Kingdom Border Force (UKBF) conducted a Middle Management and Operational Leadership Course, aimed at Supervisory staff of member Customs administrations. This course was delivered at the Crown Plaza Hotel, Miami from 12th -14th February 2019. Eighteen middle managers from the Greater Antilles, Dutch Antilles, the OECS, Central and South America, including Mexico, Guatemala, Belize and Guyana attended.
CARMS a UK based human resource development company was contracted to deliver the training course. CARMS tutors comprised academic and ex law enforcement professionals, with many years of experience in consultancy, training delivery, mentoring, and support services.
The following topics and learning outcomes which were demonstrably achieved were based on European Union Management Competencies.
- Understanding the current and future issues and demands of a manager and the organisation
- Recognize the need for good leadership practices and the effects different leadership styles can have on individuals and teams
- Recognize the need for good Management practices and the effects different management approaches can have on individuals and teams
- Explore the roles and responsibilities of a manger in the operational setting