The CCO has commenced focusing heavily on the enhanced integration of Information Technology and Automation within the operations of Customs and Border Security agencies. This drive not only focuses on the technical components of Customs business, but also extends to the administrative operations which underpin all departmental activities. We believe that as we work to create value for all members, our focus must be holistic, striving to improve the complete Customs business cycle and work flow in service delivery to its clients, both local and international.
The promotion of IT will introduce a new appreciation in regional members, of the strategic and operational benefits of proper management of data and information which is routinely collected in the Customs business day.
In response to members’ needs, CCO’s strategy is to promote suite of professional, IT solutions and tools that will enhance the operations and work of member administrations. This will lend to reform and modernization, enhanced records management, improved leadership and management decision making, intuitive risk-based business diagnostics, self–evaluation and connectivity to international value chains. This will ensure the effective delivery of the customs mandate to all stakeholders.